What a week it’s been.
We are happy to report that we have now successfully completed more than 95% of the migration requests that we’ve received. A challenge that was doomed to take months only last week has been tamed into submission this week, and we couldn’t be more pleased with the results our efforts have brought.
With millions upon millions of records added to our database and tens-of-thousands new members this last week alone, we’re a bit overwhelmed by how busy things have become. We are receiving quite a bit of feedback both on our blog and in our support queue. Most of the messages we’re receiving are glowing, like the following:
“Spokt team – you are beyond awesome! Import completed and 100% sucessful – any minor gliches were addressed by your team promptly…Hooray!”
“I must admit that I was a fence sitter. A friend on another site that is offering import services has been keeping me abreast of their import said more than a couple of weeks ago that he had been notified that his data had been retrieved from MyFamily and that he would be notified when it was ready to view on their site. I have not heard anything further, so I’m thinking that they must be having some problems.
However, I have been allowed to log into one of the sites that have been imported to a Spokt hub. Kudos to you guys!”
“Dear Spokt family, we could not be more pleased. I like it just the way you did it. The search you gave us serves as the solution to most of my questions and in general it is refreshing to look at all this familiar stuff in a new and excitedly fresh way! It feels every bit a Family History gathering place. The fine search facility makes every surname important.”
“Announcement of import occurred on July 31st. Got my notice to beginning import 5 days later. Only had to re-identify 2 users. Import was flawless and only took minutes. Great job! My users are pleased.”
“I am thrilled to report that the Spokt team got right on it! They immediately looked into and resolved my import problem, and it looks like we have everything now! There are some duplicates in the photos, but I can deal with that. I am just so relieved and appreciative of the dedication shown by the Spokt staff. Well done!!”
“Over 10 years worth of posts with 740 users and as far as we can see not one post or user missed.
Yup there are some differences between MyFamily and Spokt. But nothing that can’t be resolved over time.
When you know that your data is a) safe, b) back in the land of the living and c) never at the mercy of a 3rd party again, all for less than one good meal and not the price of a small car, we for one (or 740!) are more grateful than words can express.
So we will say simply, in caps – THANK YOU each and every one of the hard and long working staff!!!!!!!!”
However, there are a handful of you who have had a less than perfect experience. We want you to know we are aware of you and the issues you’ve reported, and we are working hard to make sure you get everything you need to make your migration a success so you can have the peace of mind you’ve trusted us to provide.
We are working on a major blog post (coming right up) which will outline the most recent questions that have been asked by admins and members alike. This should help answer many of your questions and give you an idea of what to expect now that the migration has been completed.
We kindly ask that you continue to be patient and carefully read through the known issues in the next blog post before you contact Support. If your request or question is covered there, please sit tight and wait for an official response from us regarding the solution we’ve come up with. We know we can offer a favorable answer to most (if not all) of the questions you are asking, but in order to do this we NEED to be able to commit the majority of our resources to creating solutions, rather than answering repeat questions. Thank you for understanding, and thank you for all of your continued support, trust, and assistance in making Spokt the best MyFamily replacement on the planet.
– The Spokt Team