Mayflower (and general) FAQ – Recent Items

Hello Again! As mentioned in our last Mayflower Update, we are working around the clock (literally) to get any outstanding questions answered and issues resolved. In doing so, we felt it would be best to create an FAQ to document the latest questions and to outline our plans moving forward. This post will be modified as questions are added or answers are updated.

First of all, with so many of you now having had your migration completed, there are bound to be issues that were overlooked, errors that occurred, or wishes that are born. Migrating this data from MyFamily is a complex challenge. We’re human, and therefore prone to mistakes. We are working hard to take care of all of you, and we want you to know that we have a plan for most if not all of the things you all would like to see addressed. We want to make things right for you!

However, we need to take a moment to remind ourselves, by necessity, where our current priorities lie. Now that you’re a part of the Spokt family, we would like to include you on this assessment. Here’s what we know:

MyFamily will be closing down in about a month and a half. That is roughly 45 precious short days in which we are still able to save as many people’s sites as possible. Our Mayflower 2 migration tool is still in the works (nearing completion), but the simple truth is that we are stretched too thin at the moment to take care of current feature requests or minor bug fixes AND finalize Mayflower 2.0.

We recognize there is a deep desire to make your new Hub “Home” now that your MyFamily data is in place. And for the few of you who have legitimate concerns regarding things like incomplete member names (for instance), or embedded images, you no doubt feel a need to find a resolution. We completely understand. We can—and WILL—do what needs to be done to resolve your concerns.

But this still doesn’t address the elephant in the room: Myfamily’s shutdown is coming, and fast. We ask you to consider others who have NOT had their data saved, and offer your continued patience so we can help preserve their memories before it is simply too late. As a community, we can work together to make a win-win for everybody. Will you help us?

What Spokt going to do about it? Great question! Let me outline that for you next:

1) We are cataloging all of the known issues and keeping them in our development queue. This will serve as our work list for the coming months, and we’ll be hitting this list hard once we are confident the 2.0 migrations are well underway and working as expected

2) We are keeping a public list of these issues in a new FAQ which we will be posting to the main site in the coming days

3) We are devoting every last resource we can wring out of ourselves to A) finalizing the Mayflower 2.0 import process, and B) taking care of known issues that are NOT considered dire (this means any issue where the fix is not dependent upon access to MyFamily’s servers), in that order.

We ask that you read carefully through the FAQ, and should you find your issue there, please refrain from emailing support with a related inquiry. If we’ve listed the issue there, we’re aware of it and are doing our best to take care of it for you and everyone else.

We are deeply humbled that Spokt has been chosen by so many of you as a replacement for your long-time home of MyFamily, and we are working hard to make this the best home you’ve ever had on the web. Thank you for bearing with us as we strive towards this goal.


Q: Some or all of my images are not showing properly (instead, I see the letters “s9” or “m” in a thumbnail where the photo should appear, either on the post or in the photos page)

A: STATUS: FIXED We made an upgrade to our photo storage system, and this prohibited a small subset of members from seeing their images. The images were never missing, but were not displaying correctly for some. This problem should now be resolved for all members.

Q: Help! The full names of some members are not showing up on posts and in my members lists. Can you fix this?

A: Yes! Due to the way name data was captured, our algorithm was not aware of some of the more creative names (Mary-Jo Ellen Smith Hansen) or even the non-names (John Henry – ’67-’71) coming from MyFamily sites. We CAN include the full name, and are working on a way to make this happen for those of you who would like this to happen. We appreciate your patience as we correct this.

Q: How can I update my own profile?

A: You can update your profile and account settings by logging into your account, then clicking the “Edit Account” link at the top of the screen. From there you can choose to edit your Profile, your Account settings, and your Preferences. Remember to click the “Save” button at the bottom of each screen!

Q: I attempted to update my email address, but a message appears that says “Email has already been taken”. This is likely due to a conflict in the way Mayflower accounts were being imported originally. We have fixed this problem moving forward, but we are working on releasing a feature that will allow you to merge two or more accounts that belong to you. This will allow you to once again share the same email address across multiple Hubs as expected. This feature should be ready within the next 24 to 48 hours.

Q: I have duplicate images that show up when I search for a photo. What’s going on? Can I delete the duplicates?

A: First of all, PLEASE DO NOT DELETE ANY IMAGES you suspect are duplicates. These are very likely NOT duplicate images, but rather duplicate listings in search. If they are indeed duplicates you will see the same image (and related conversations) showing up at different URLs in the browser address bar. If this is the case, please email us some examples of the same images at different links and we’ll look into it more closely for you.

Most MyFamily refugees have praised the comprehensive search utility that we offer. That said, there are a few ways in which we hope to make it better. One known issue is that search results can produce multiple listings of the same post, making it appear there are duplicates. We are working on a fix for this, and expect that to happen before the year’s end. We appreciate your patience as we enhance this feature.

Q: I don’t see file attachments for news posts and files that were migrated from MyFamily. Were they missed?

A: File attachments can be found by clicking on the small gray paperclip icon at the bottom of the original post (before any replies).

In most cases File Attachments were included in your import. If the attachment was no longer available from MyFamily’s servers when we attempted to retrieve the file then it was skipped and moved on to the next file. Feel free to contact support if you can verify that a file attachment is missing in Spokt, but available in your MyFamily site. If that is the case, please provide links to both posts (in your Spokt Hub and your MyFamily site) so we can compare the pages. Thank you!

Q: In place of an image on a post, I see a graphic that says “IMAGE DOWNLOADING: We are still downloading this inline image file. The download process will take some time. Please check back every 24 hours.” What should I do?

A: Inline image attachments (meaning they were embedded above, below, or in-between text in a post) were missed on some sites. If you see the graphic indicating the images are being downloaded, that means we are aware that these images are being missed for you, and they will be included soon. Thank you for your patience.

Q: Did you save the photo album information when you migrated the photos?

A: YES! We safely stored the information regarding which albums your photos belonged to on your MyFamily site. We do not currently have an album feature, but we have publicly announced that this is among our top features once Mayflower 2.0 migrations are well underway. We appreciate your patience as we work to get this feature right for you.

Q: Does Spokt currently offer a calendar feature?

A: We do not currently have a calendar feature, though we have publicly announced that it is in the works and coming soon. Please keep an eye on the blog for the official release announcement coming later this year.

Q: I’m a Hub administrator, and I have duplicate members after importing our MyFamily site through Mayflower. Should I delete the extras?

Please DO NOT DELETE EXTRA accounts. We are working on a way for members to merge multiple accounts on Spokt, whether it be due to an import duplication (they had an account on your MyFamily site and your new Spokt hub, and were not matched correctly) or otherwise. Please look for new tools to help alleviate these situations in the coming week.

Q: I’m having trouble logging in. What can I do?

A: If you are having trouble logging into your own account, please visit and follow the directions to reset your password and log in.

***NOTE***: If you have an auto-generated account from a MyFamily migration, we are working for a way for your Hub admin to help you reset your password. We expect to have a resolution within the next 24-48 hours, and we will make an official announcement on the blog. Thank you for your patience as we resolve this issue for you.

Q: Some members who were invited through our Mayflower Import say they did not receive an invite. How can I re-invite them?

A: Please do not re-invite Mayflower invitees through the traditional Invite screen. We are working on creating a new tool so you can re-invite the members you think need to receive a copy of their original invitation to your Hub. We expect to have a resolution within the next 24-48 hours, and we will make an official announcement on the blog. Thank you for your patience as we resolve this issue for you.

Q: I invited a member via the Invite screen but they didn’t accept that invitation. Then I finalized my Mayflower import and that member logged in using the credentials that were emailed to them. Can I safely delete their pending invitation now on the invite screen?

A: Yes, if you go to the Invite screen and see their name and email address listed under the section titled “These invitations have not yet been accepted”, you can safely click the “Remove” button next to their name. This should not affect their current membership status.

Q: I’m an admin and would like to be able to edit my members’ info or help them log in. Can I have more power if I promise to use for good and not evil?

A: YES! We are working on tools that will enable Hub admins to have greater ability to help manage members of a Hub. We appreciate your patience as we get this critical feature right.

Q: I can’t see the posts from our MyFamily site in the History, File Cabinet, Reviews, or Recipes section. Were they migrated?

YES! We safely migrated all of these posts and more. While we DID retain the category and section information for every post, we are currently working on a simple, powerful way to organize all of those items. We expect to release improved organizational tools soon. In the meantime, most of these items can be found through our robust Search tool. Give it a try!

86 thoughts on “Mayflower (and general) FAQ – Recent Items”

  1. Bravo!!!! You are giving “old” meaning to “Customer Service” which has, unfortunately, all but disappeared from the current-day world. I am rarely at a loss for words but I feel inadequate to the task of showering you with all the compliments you deserve for putting humanity back where it belongs. Bravo!!!!!

    1. Dan says:

      Thank you Spencer! I’ll pass your kind words onto the rest of the team. We know we’re not perfect but we work hard to make our customers happy!

  2. John Payne says:

    Thank you for your customer service performance. New to Spokt, I am well satisfied.

    1. RJ says:

      Thanks, John. We are happy to have you aboard!

  3. Kathy McNamara says:

    Wow! So far this is all great news! I thank you so much for all that you have done for us! My members are so happy that all of our history on our sites is being saved. Sounds like so many improvements are coming our way soon.

    Thanks so much

  4. Just a note to say THANK YOU! Your mission to rescue everyone’s data before myfamily drops off is understood and we are willing to wait for as long as it takes to do the fixes and additions requested as needed. We had some 20 years of special memories and comments that you fine folks have now saved for us and it is really appreciated. Give yourselves a big pat on the back , looking forward to the 20 plus years with SPOKT!!!!!!!!!!!!!!

    1. RJ says:

      Thanks, Jerry! And welcome!!

  5. Diane says:

    I can’t tell you to relax, because I know you can’t right now. But we understand where your priorities are right now. And since, as you pointed out, we are a family . . . the Spokt family . . . and we understand the need to work on major issues for others in the family. We are delighted to have most of our history here, that is enough for now.

    Spokt was chosen by so many because the value and quality is easily seen. We tried several family sites before settling here. None compared with this. Thank you very much. We are very happy

    1. RJ says:

      We’re very happy that you’re happy, Diane. I’ve passed your kind words along to the team, and we’re all grateful!

  6. Thank you for your quick response to my questions about scanned images. Not only has your entire staff saved over 10 years of research, but we understand that you will continue to improve our hubs as soon as you get the MF 2.0 sites migrated. Y’all have done a wonderful job and we will try to be as patient as possible in our new home. Thanks for all you have done up to this point!

    1. RJ says:

      Thank you, Margie! 🙂

  7. Thank you so much for what you have done. I am looking forward to all the improvements you plan to make.

  8. Jim Akins says:

    Let me begin by saying we truly appreciate your efforts and success in getting the Migration Tool polished. We have, however, noticed that a number of the migrated photos from our previous site are distorted in their rendering. Is this a function of the viewer used on this platform, or is it the result of a migration error?

    1. RJ says:

      Hi Jim. This should not be happening, and I’d like to dig a little deeper to figure out what is going on and how we can fix it. Please send a support request through our support form at If you can provide links to a few of the affected pages on Spokt (and on MyFamily if convenient), it will help speed up our efforts to find a resolution.


  9. Bobbi Harrison says:

    How long is the expected wait from the time the migration of a MyFamily site is paid for and when it shows up in the hub?

    1. Dan says:

      Hi Bobbi,

      It depends on several factors including our server load (i.e. how many people are ahead of you in line) and the size of your site. It can take anywhere from a few days to a little over a week.

  10. MJ says:

    I am getting ready to start migration, and wondered if there are things I can do on our MyFamily site to simplify the migration before I start. For example, I had “universal logon” and was subscribed to about 7 MyFamily sites, but now I am only interested in ONE site. Should I remove those from my profile to simplify migration or do you migrate site by site?

    Also, should I remove any other content that is troublesome or delete defunct members? (before I start migration)

    Want to make this as smooth as possible, and looking to learn from other’s mistakes. Also, in general, do you think it is wise to wait a few more days/weeks while the kinks get smoothed out or forge ahead and have more time to make the conversion?

    Thanks for all your help and making this product available.

    1. Dan says:

      Hi MJ,

      I don’t think you’ll need to do anything special. We’re getting really good at this. When you order your transfer you simply check the box next to the site you want.

      As far as waiting for kinks to be worked out the migrations are going really smoothly now. There are a few known issues but as we resolve them we apply the fixes to all the imported hubs first. I can’t think of a good reason to wait but perhaps someone here will speak up. I think most people here were happy to have their content saved as soon as possible.

  11. ME in Texas says:

    Thank you!
    Thank! You!
    THANK!!! YOU!!!

    Wow…. we are just blown away by the migration! Used myfamily for 15 years or so I think? Large family over many states…. literally THOUSANDS of pictures and countless News strings… and just the daily onslaught of commentary that went with each…. the laughter, the storytelling, brought us all together and we thought for sure we would use it.

    But now we have it back, thanks to Spokt!
    Your commitment, your approach, and most importantly, your continual and ongoing feedback is highly HIGHLY appreciated. Thank you again from one very large and very happy family!! 🙂 ! ! ! !

    1. RJ says:

      We’re humbled, and happy to be able to serve you. Welcome, and thank you for joining our growing family!

  12. Rebecca says:

    Hi — just wanted to mention a known issue, since a couple people in my family have asked about it. News from 1999 through April 2000 still needs to be imported. Spokt has said this will be addressed.

    We have been so pleased with our migration!

    1. RJ says:

      Thanks, Rebecca. Yes, we’re working hard on finalizing this content.

      Glad you are happy with the migration!

  13. Eamon Aylward says:

    I suggest that we all write to Myfamily to respectfully request that they remain active to allow SPOKT to complete their work. We can also leave a message on the Twitter page of Ancestry ( @ancestry )whom I understand now own Myfamily. Or their Facebook page at Lets make Ancestry feel a little guilty about closing down Myfamily with such little notice. Little time to transfer material gathered over years.

  14. Eamon Aylward says:


    @ancestry PLEASE More time needed to transfer family data gathered over years on Sept 30th not sufficient time f all

  15. Eamon Aylward says:


    @ancestry PLEASE More time is needed to transfer family data gathered over years on Sept 30th not sufficient time for the transfer of all material. I believe that you owe it to your long standing faithful customers to allow them more time to access and transfer the data that has made your company a lot of money over the years. I myself have fourteen years of material on the myfamily site. It is not possible to remove it all in just the few months you gave us.
    So PLEASE Ancestry, close down additions to the myfamily sites but please allow access to the material at least up until the end of the year. You owe it to your customers.

    1. Nancy Bryant says:

      Eamon, I did put a similar message on the Ancestry web page and got three “likes” immediately. However they get so many posts on that page that I doubt that very many people saw it.

    2. It would be nice if you could put a direct link to each post you are referring to.

      I used the link provided and it got me to the right place in Facebook, but I could not find either of the comments you mentioned.

      It would have been my pleasure to add my 2 cents.

  16. Eamon Aylward says:

    My migration has not even begun yet as I am waiting for the Mayflower for Myfamily version two to transfer 14 years of material.

    Perhaps someone out there with Facebook expertise could open a Facebook page to start a campaign to request Ancestry to allow access to our material until at least the end of the year? Anyone willing to take up the challenge? I would do it myself but do not have much expertise with FACEBOOK. Maybe such a campaign already exists?

  17. JS says:

    I want to express my thanks for your site!!! We were heartbroken that our family would lose the 15 years worth of family chronicles. I hope you can understand how much this means to our family. THANK YOU!!!

  18. Thank you so much for being here and filling the gap! We were heartbroken that we would lose 15 years worth of family chronicles. Our family appreciates you!

  19. Gary Stearns says:

    I already have had a MyFamily account migrated successfully. I have purchased a second hub and want to migrate another MyFamily account to that hub. Whenever I go to the Migration Tool Step 1 says there are no Migrations ready for import. When I go to Migration Status it only shows the first site which has been completed. I have two questions:

    1) How can I initial migration of the second MyFamily account. I put that hub’s name in the Website dialog box above.

    2) Will hub members of one site be prohibited from viewing the other site if they are not specifically invited to become members of the second site?

    I am extremely pleased with the first migration. Kudos to the Team.

    1. Gary Stearns says:

      As a follow up, I opened the Mayflower Migration Tool ( and it required me to buy another hub to migrate from the second MyFamily site. Then I had to buy another migration. I used the same hub name for this second attempt hoping it would recognize the duplication and either 1)prohibit the creation of another hub with the same name – it didn’t, or 2)recognize the existing hub with the same name and migrate to that – it didn’t.

      I have gone to Mayflower Status for both of these new hubs and it only shows the original migration with status complete.

      Maybe I am missing something here but I also think there are a few glitches to straighten out.

      BTW, in regards to my question #2 above, I had one of my asst admins log in and he said it only shows the original hub for him so I guess members of one hub will not have access to another unless invited.

    2. RJ says:

      Hi Gary,

      It looks like we missed this question last week. We’ll need to dig a little deeper to understand what precisely you’re needing to be done. Please contact us at and we’ll get you set up.


  20. Sherry Chilton says:

    I have a follow on question to the above. Is it possible to migrate content from one of my sites to the other, in effect merging/marrying the two families and their previous postings and conversations into one? LATER, after everyone’s data is saved. Thanks!

  21. Nancy Bryant says:

    RJ as you know I couldn’t be happier with our migration. Our site is very active now. Everyone finds it very easy to use. However I do have a question about a post you made above
    A: Please do not re-invite Mayflower invitees through the traditional Invite screen. We are working on creating a new tool so you can re-invite the members you think need to receive a copy of their original invitation to your Hub –

    What’s the status of this tool? I do have several members I need to reinvite and I don’t remember seeing an announcement concerning this. Thanks. Nancy B

    1. RJ says:

      Ahhh, you beat me to my next two blog posts Nancy. 😉

      I am working on uploading a video that will show how a member can Merge two Spokt accounts, and a second video showing how an Admin can reset a member’s password and/or resend the invite.

      In the meantime, you can assist your members by logging in and then clicking on their name (either from the “Hub Member” list on Hub Home or from the “Manage Hub” screen).

      On their public profile (near the top) you should see an “Admin” section. There you will see either their username and temporary password in plain text, or you will see their username and a button labeled “GENERATE NEW PASSWORD”. Once clicked, you will see a new temporary “plain text” password which you can share with the Member, or you can click the “RE-SEND INVITE” button to initiate a new invitation email for that member.

      Keep in mind that some email services may block the email or classify it as junk mail if the member has not added “” and “” to their address book, so I suggest you personally share the temporary credentials if multiple invites have failed to work for them.

      Thank you for your kind words! I hope this helps!!

    2. Bob Shalvoy says:

      For the hub members that were invited by Spokt, where is the “re-send invite” button?

    3. RJ says:

      Hi Bob,

      For Mayflower invitees, you can find the re-invite button by clicking on the “Manage Hub” button in the left-hand navigation, then clicking on the Member’s name. From there, admins should see a section that shows the password reset and invitation re-send for MyFamily-added members. Hope that helps!


    4. Bob Shalvoy says:

      I see the “Generate New Password” button, but no “Invitation Reset” button. Does that show up only after clicking on the “Generate New Password” button?

  22. Bobbi Harrison says:

    I’m now on day 10 waiting for the migration to complete on my Descendants of Nicholas Saum site. Is there anyway to find out how much longer it’s going to take? It seems like this one is taking much longer to migrate than it took for the first site, that my co-administrator got going for us, or the other 2 sites that I’m a member on.

  23. Nancy Bryant says:

    Thanks RJ. However, I do see that there is a Spokt generated email for the person I want to re-invite. Can I change that !to their proper email or do I just leave as is. Can they change it when they sign-in? My plan is to just generate a new password for them and share it and direct them to the log-in screen. Will that work? Nancy

    1. RJ says:

      You can safely re-send the email. We will automatically route it to the email they had on file with MyFamily, and not the one shown there on the profile screen. Once they are able to get the credentials, they should be able to log into their MAIN account (the one which uses their proper email address) and then follow the instructions in the Account Merge blog post ( Hopefully that all makes sense.

  24. Dr Deb says:

    I have version 2.0 of and am getting very concerned about the deadline to get my family’s site info migrated over to Can I at least get on a list so I don’t feel so in limbo? I have been ready to start the migration for awhile now but need your assistance in how to make that happen. Thanks!

    1. Dan says:

      Hi Dr Deb,

      Our developers are hard at work on this. We want to save your data and we won’t let you down!

  25. Velma Silva says:

    I would like for you to make it happen for the full names that were dropped to be on our members profiles. I have announced for them to correct it, but seems like either some don’t know how to edit or they just ignore it. In My Family as an administrator I could go in and correct a profile for the members. Here at Spokt I don’t have that option.

    1. Dan says:

      Hi Velma, We are aware that some hub admins would like to edit their user’s profile information and we are willing to add this feature. Our current top priority is to export and save as much data for our users as possible before the deadline. We are dedicating all our resources to this task and will begin adding new features later in the year.

  26. Mary Mangus says:

    We just migrated and I am in the process of verifying. Some of my elderly family members are asking about an “address book” feature. Will you add that to the wish list if it isn’t already, please? Thanks!
    I am pretty excited at how well this has gone thus far!

    1. Dan says:

      Mary Mangus,

      That is on our list. It’s likely at least a few months away but it’s on our to do list.

      Glad our migration tool was able to help!

  27. Robert e Lee says:

    Hi R.J., well, so far so good! It took upwards of two weeks for the complete download-not bad for over 800 pages of data and nearly 700 pictures. In fact, the amount of stuff was so insane, I was about to give up before discovering your site.

    My most important request remains for those File Cabinets-you have said you did save said data, but the Cabinets are far more important than what was originally in them!!! As I have already begun bringing together the first 300+ pages of information/”NEWS” under specific categories to update us to the new site and aid in continuing our research efforts!

    The other request that is fairly important was for both categories as well as ability to move individual pictures within categories rather than having them locked up in time and space (as in SHOW FIRST OR SHOW LAST FIRST). How about Photos from “the Thrasher Jubilee” or “Photos from our 1980 Alabama research trip”, etc. And then being able to arrange each photo in whatever order we need. This would be a great help-esp. for the far older folks on our site.

    Just a quick note on current events. Thus far, we have had two defections to yet a third site where they are attempting to do the same thing I am doing here. I told them to take the data and give it a try. The site (goclub) is very similar to myfamily. For me, it rather reminded me of going from Kindergarten to nursery school? I guess I’m all ready quite happy with your efforts and you are earning my loyalty through your hard fought efforts. The one lady is over 80, dealing with many pains and quite stubborn. I simply decided to let her go if she doesn’t like this arrangement!

    I do worry about an issue already mentioned relating to data from 1999/2000 that didn’t get uploaded…yet? But then, since I wrote most of those articles, I likely still have the brunt of it in my computer programs anyway…and the missing pictures were not your fault but had been lost by myfamily during their crazy night time administrative binges. Who knows what they did to lose so many? I can only pray we can replace the ones that came from folks who might not be around any more…

    I now know of three others who have turned to you at my recommendation and I am working on two others. I sincerely thank you for your efforts. I know you are trying. And thus far, your best response of all regarded our writing our own code as one of you had said: “if you know what you are doing”. it was so darned honest, I guess you got me right then and there!
    thanks and God Bless
    Robert e

  28. Beverly says:

    I am wondering if I can get the photos back into albums like they were? Some of my members liked the way they were in a group.
    Everything looks great but we do have alot of pictures that were in an album.

  29. Debbie says:

    All went well with our 1.0 migrations for the most part. Thank you!!! Some issues with downloads of text and gedcom files from the file cabinet, but I can manually download them from the sites.

    My main interest right now is migrating my 2.0 site. I appreciate that you are working so hard to make it happen. Do I need to start a separate hub for the 2.0 migration? Since the migration of the 1.0 sites, I no longer see 2.0 as a future option when I click on the migration tool. I would like to migrate it to the same hub, when the time comes. Will you notify us when the 2.0 migration tool is ready?

    1. Dan says:

      You’ll be notified as soon as we are ready with 2.0. You should also see steady improvements to file attachments as we work out a few remaining issues.

  30. Debbie says:

    Wonderful and thank you again for all your hard work and relentless efforts!

  31. Magnus says:

    Considering getting an account with your site because of the neew to migrate my MyFamily site. How long does a migration with Mayflower roughly take? Are we talking hours, days or week?

    1. Dan says:

      Hi Magnus,

      The time it takes depends on the size of your MyFamily sites and the number of previous customers in our queue. Some take a few hours, some take longer than a week, but most take a few days.

  32. Carol Farr says:

    I apologize if I missed this question/answer in any blog. I have a member who has membership on 2 different hubs. I also have 2 hubs where I am a member. My 2 hubs are linked to my user name/email address, and I can switch between these under “Your Hubs”. The member in question has to log out of one and log into the other hub each time. How do I/we get both hubs to show on one page? I know of another member who has 3 hubs. Two hubs are linked but the other hub requires they log in separately.

    1. Dan says:

      Hi Carol,

      Members can consolidate their accounts into one using this tool:

  33. Billy Chitwood says:

    Hello, hope I am now connected

  34. Joey Pinkey says:

    While all of us here are aware that is swamped with migration (s) from and all, I’ve asked this question a couple of times and have never received a reply? Will you, or do you have a function to notify us Administrators if email address (s) that are no good? Having over 2200+ members on our Alumni site, just like, when I send out emails to whomever on my Alumni site, I’m never sure if those persons do in fact receive said email?
    I’ve done a lot of “re-inviting” to various classes, and the good news is that a good deal of them have “signed-on” to the Alumni site, but I have no idea of how good some of the other email address (s) are.

    1. Dan says:

      Hi Joey,

      We’ll look into this!

  35. eve wilms says:

    We had a lot of members on who did not have email addresses..Is it possible to “Add” members with the address, birthdate, marriage dates, etc without displaying an email address? I would even be willing to add them manually but don’t see any way to do that without an “Invite new members” which requires an email address. Please and thank you, Eve Wilms.

    1. Dan says:

      Hi Eve,

      I’m sorry but there is no way to have a member without an email address at this time.

  36. Joey Pinkey says:

    ATTN: Ken I’ve been receiving a lot of complaints from alumni members in that there is no semblance of order in the 2200+ members of our Tennyson Alumni site. When you “migrated” the info from, their table of contents listed the class (s) from 1960 up through 2010 with all members in alphabetical order. Does, or will implement a program to arrange our current list of alumni members in that type of order? It takes a long time to scroll through all those names in order to find one alumni member you’re looking for.

  37. Members have reported that they can’t see attachments from their iphones or androids . I have read the blog and seen that others have questioned this issue. I assume it is because the Spokt site does not have the same capability of Facebook in accommodating those technologies. I want to echo the warning that without that capability, Spokt will suffer the same fate as in driving away large numbers of potential users.I want to know what options our members have for enabling them to use their mobile devices in accessing our Hubs now and in the future

    Dave I

    1. Dan says:

      Hi Dave,

      Please contact support with a link to an example. I do not know if they are aware of this issue. We have not ignored mobile but we know we have lots of room to improve the mobile experience!

    2. There is no link….only that an i-phone user and Android user both have reported that they cannot see the paper clip to open an attachment…therefore can’t see any attachment to a post

    3. Dan says:

      Thanks, I’ll take this info and see what we can find.

    4. Nancy Bryant says:

      Dan, about a week ago I sent an email to support listing all of the mobile problems I had found including the lack of the paper clip on the iPhone. I haven’t heard back but I assumed that you were busy with migration issues at this time And I felt this could wait. I’ll be happy to send screen shots and links if that will help.

    5. Dan says:

      Thanks Nancy, we are very busy. I think we understand the issue. I thought there was something wrong with the files and wanted to get that corrected before it was too late but the paperclip simply hasn’t been added to the mobile views yet. We’ll take care of it when we can!

  38. Irene Cowley says:

    Thank you so much!! Migration is ‘complete’! and I have received the first communications for members who have visited! HOWEVER, the member list is 40 short of what is shown on our MF site. And one of the missing ones is my co-administrator! (Barbara WEAST Blem). How do we get missing members added back? Do I have to do it myself?

    1. Dan says:

      Hi Irene,

      Glad you migration completed. Please contact support about the missing members. We are quite swamped and even for simple issues like this it might take up to 3-5 business days for us to resolve the issue.

  39. Chet says:

    Thanks for all your efforts in saving our data. Our site’s migration “import” started yesterday and 3 News items came over very quickly but as of noon today, nothing further has come over. Is this normal or is there something else I need to do to facilitate the import?

    1. Dan says:

      Hi Chet,

      It is impossible for us to provide help for support requests in blog comments. If we tried we’d lose track of which comments need replies etc. If you haven’t done so already please open a support case here:

  40. I have written the support team, but want to make sure the problem is solved. Perhaps I have done this backwards. I created a hub, and I want to migrate a My Family site into it. I have not paid for the migration since doing so never popped up, and the “tool” could not access My Family and neither can I. I can provide a link and the user name and password which I accessed 9/7 without a real problem. What do I do now. I had hope to be able to participate with the migration, too, and so emailed the support team as requested though I realize payment has to occur as well. Thanks.

    1. Dan says:

      Hi Sandra,

      It sounds like you are doing everything just fine. First you created a hub then you attempted to initiate a mayflower migration but since is not available that is as far as you can get. These outages happen from time to time and they are usually resolved within 24 hours. Please keep trying!

  41. Problem is solved. I now have a migration export pending. Thanks. I also requested to work with this and your support team. i hoep that happens.

  42. I am sorry to be such a bother, but now I have a security issue. I find that when asking for the migration of the site I paid for and sponsor, I am also offered the ability to migrate others that I belong to. If others who are members of my site and the others can do likewise, then my secure private information and family information can be on other sites. I do not wish that for much that I have is just that private. Can that be solved. I have written My Family and hope I do not hold up the migration I signed up for, but this is important.

    Also, I do want to migrate at least one, and possibly two, of the other two sites I help administer. These are want kept accessible to do. I see I can do that directly with this same export site. Since some of the pictures and information overlaps considerably I did not ask it be done initially. However, I need advice on which would be best to do, now with the initial export or later once I see how things work. Please advise about this and if the problem I raise above can be solved. I do not want my site information to appear on the sites of others intact.

    1. Dan says:

      Hi Sandra,

      You can only migrate sites that you are a member of. You can keep the data separate by creating separate hubs for each site you migrate. There is probably time for you to order one site to see how it looks then order the other one but that is up to you.

  43. Dr Deb says:

    My migration has been on “Processing Import” for over a week–going on two. I am getting concerned. Is it still in progress or has it timed out. Kindly advise. Thanks!

    1. Dan says:

      Hi Dr Deb,

      Please see our latest blog post for your answer:

  44. My question above concerns my site, which has personal info being migrated to someone else’s, which I think is a security question for many. Just because people are members of sites, they aren’t adminisrators or owners of the info. I don’t want mine migrated elsewhere.

    However, I do want to merge another which I administrate with mine and pictures and items overlap and are dupilicated. Is that a problem?

    1. Dan says:

      You can order multiple mayflower migrations and merge two sites into one hub if you wish.

      Please contact support regarding your concern about site members having access to the information you gave them access to. I don’t have any advice for you but perhaps they will.

  45. patti says:

    I’m sorry to bother you, but I am in a little crisis mode right now. I had already emailed, but thought I should ask here for a more immediate answer (I KNOW you’re swamped right now 🙁 I ordered the migration sometime in the 4am hr this morning but then I went back over the terms and saw the words that nothing should be deleted, even after completion (this last part I missed). I FULLY intended to delete our MyFam content before they slammed the door in our face. I don’t want to be in violation of the terms… I am very concerned on what to do here. Migration is in the Q’s state. Thanks.

    1. RJ says:

      Hi Patti,

      We strongly recommend you leave all of the data intact once you initiate migration. By deleting, modifying, or adding any content or members, you assume full responsibility for any errors or problems that may occur in your migration.

      Mayflower is a powerful tool aimed to manage a very complex process. If for any reason we need to revisit your site in the verification process (or in the event that we encountered an error), then you definitely will want the content to remain untouched.

      Again, we very strongly recommend you leave the site intact. Once content is deleted, there is absolutely no way for us to recover that content.

      I hope this helps.

    2. patti says:

      RJ, yes, your reply has helped calm my worries, and I understand the process much better. I appreciate the detailed explanation. Thank you, tremendously. It has a few more phases to go, and I’m getting psyched to see the build. ANYTHING has to be better than the 20 times I have tried their own method to download our site. Thanks again! — Patti

  46. Kayle Simon says:

    I am sure I am doing something wrong, I just can’t figure out what it is. I got a message that our migration was ready to complete, followed the three steps, and it said it was done, but there’s simply nothing there. No photos, no discussions…nothing at all. It’s like we still have just an empty Hub. Maybe I haven’t set something up correctly…I was SO excited and now I’m just flummoxed. Are there directions somewhere that I’m missing?

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