October has come and gone. MyFamily officially closed their doors just over a month ago, and what we wished could have been a small vacation instead turned out to be a very busy month. We are, however, starting to see a glimmer of light at the end of the Mayflower tunnel.<\/p>\n
Mayflower<\/strong> We have completed almost 100% of all the migrations that have been ordered. There are a few migrations with issues and we are working hard to resolve those issues while we still can. It is not all sunshine and rainbows though: some sites were unavailable before we were able to retrieve the data and we feel very badly about those cases. Due to the costs incurred by each order we had a no-refund policy for all Mayflower migrations but have relaxed that for cases where we were unable to access your data from MyFamily.com and have issued partial or full refunds where appropriate.<\/p>\n New Support Tracking System<\/strong>
\nMayflower successfully transferred over 18,000,000 messages from MyFamily.com to Spokt.com. We’ve received a lot of expressions of gratitude and it really means a lot to us. Knowing that we’ve helped you has helped make all the hard work and long hours worthwhile.<\/p>\n
\nWe had some problems with our old system. We think our support team did a good job with the tool they had but we encountered inefficiencies which were holding us back. If you contact support<\/a> you’ll receive automatic replies letting you know that we have received your request along with a ticket number. I know this isn’t very exciting but it enables us to better serve you, and that makes us grin a little more these days.<\/p>\n