Oh No! You Forgot Your Password???

Forgetting your password can be a frustrating experience.  Inevitably it happens right when you’ve sat down with a friend or family member to show them your Spokt.com Hub or you have a great idea for a post and you want to log in and get it all written down before you forget.
This post is intended to help you understand the “Forgot Password” issue and to give step by step instructions and show you what you should be looking for.
When you go to log in to your account and can’t remember your password, you should simply click the “Forgot Username or Password” link highlighted in yellow below.
This will take you to a second screen where you need to enter the email address that is associated with your Spokt.com account and click the “Reset My Password” button.  If you have multiple email addresses, please be SURE to enter the one address that corresponds with your Spokt.com account.
SIDE NOTE: We strongly recommend having one Spokt.com account per person.  Even if you have multiple hubs, you do not have to have multiple Spokt.com account with multiple usernames, passwords, emails, etc. If you have or think you have multiple accounts, you should merge the accounts to avoid confusion and log in problems. To merge your accounts, please follow the instructions found in this short, informative video: http://blog.spokt.com/general/new-feature-account-merge-tool/.

An email will be sent to you within a few minutes.  Please be patient as this can take some time to be sent to your email program.  If you don’t see it in your inbox, please check your spam and junk folders to locate the email.  It is also a great idea to add “donotreply@spokt.com” and “support@spokt.com” to your “safe senders” list.  The email will look something like this:

Please click the long link embedded in the password (highlighted in yellow above). When you do, you will be taken to a page that will direct you to enter a new password.  You can also use the password you thought was correct.  In either case, whatever you enter here will be your new password going forward.  Enter your new password in the space provided and click “Update Password”.

Once you click “Update Password” you will be automatically logged in to your Spokt.com account and a message at the top will indicate that your password has been updated successfully (shown below highlighted in yellow).

From this point on, whenever you log in to your Spokt.com account you must use this new password.  If your internet browser remembers your passwords, it will likely try to remember your old password instead of the new one.  We recommend finding where to update your saved passwords in your internet browser application and updating the password there as well.  Regardless, you MUST make whatever changes necessary to your internet browser to allow you to type in your NEW password – even though it is most likely remembering your old password.

We hope this post is informative and helpful and improves your Spokt.com experience!

One thought on “Oh No! You Forgot Your Password???”

  1. Larry Czarnik says:

    From all the admins (as well as all the users who forget their passwords) your explanation with diagrams and highlights are much appreciated.

    How about a separate blog for admins with all these kinds of hints and tips for admins and from the admins perspective?

    2015JA31 08:45 Sydney Australia

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