Login Issues

A few Spokt users have indicated they’re having trouble logging in or resetting their password today.

If you are experiencing a similar issue, try clearing browser cookies:

Please reply here if you were affected by this and if this worked for you.

23 thoughts on “Login Issues”

  1. Eileen says:

    Yes and yes.

  2. Karen M says:

    Yes and yes.

  3. Janis says:

    Yes and I still cannot get in with my iphone

    1. dan@spokt says:

      Hi Janis, I just sent you an email requesting more information.

  4. Ernie says:

    ***I have been sending invites to the following e-mail address and she keeps e-mailing me that the invites are not working for her. Her e-mail address is: [ REDACTED ].
    ***I also sent an invite to my wife who eventually found it in her junk mail box but when she tried to join the blue link she had to click on did not do anything. \It appeared to be a live link but wouldn’t work?

    1. dan@spokt says:

      Hi Ernie, it looks like she must have figured this out because the invitation with that address has been accepted. Can you confirm?

  5. We to had problems but after sending e-mails to our classmates asking them to look at the spam file they had know problems. At first I had entered one number or letter wrong at didn’t realize it. But now we are having great success inviting classmates
    Can’t wait to see all the changes you are going to make.

  6. LisaF says:

    I have a member who is unable to log in to our Hub on Spokt on her cell phone. Any ideas?

    1. dan@spokt says:

      Hi LisaF,

      Can you have your member contact us if she hasn’t done so already?


  7. G Clark says:

    I am entering my username and password but cannot get into our family site.
    Help please.

    1. RJ says:

      Please open a support request at http://spokt.com/contact and we’ll be sure to get you sorted out.


  8. Kristi says:

    I am trying to set up a new account and migrate our info over from myfamily.com. I can’t even set up an account. I’m not sure why. I type in the name and email address. Then when I type in the user info, it kicks me back to the first page. I can’t go any farther. What am I doing wrong? I have cleared my browsing history and have tried on both IE and Chrome. I’m nervous about signing up for this site if I’m already having problems making an account.

    1. RJ says:

      Hi Kristi. I see you were able to get your Hub created and paid for. Are you able to log in now? If not, please open a support request at http://spokt.com/contact and we’ll get you sorted out.


  9. I have carefully recorded my ID and password but after asking my browser to save it I have been advised my ID and Password are incorrect.

    I do not want to change it. Can you suggest why this is happening?

    1. RJ says:

      Hi Bill,

      If you can submit a request through our support page, we’ll make sure to get you back on track. http://spokt.com/contact


  10. Bill Van Cleave says:

    My issue seemed to resolve itself and was working fine before I had a chance to submit my request to the support page. Impressive.


  11. John Payne says:

    Unable to sign on after clearing cookies. Have changed password, same results.

    1. RJ says:

      Hi John,

      Could you please try a few things for me?

      1) If you see the “Logout” button in the top right hand corner of the site, then please click it. What happens?

      2)If you are not logged out, then please quit your browser application, then restart and try clicking this link:

      If you still cannot logout, please delete your cookies and try steps 1 and 2 again. If you are successfully logged out, go to step 3

      3) Do you now see a “Join Now” link at the top of the screen? If so, click the Login link to the left of that, or follow this link):

      Can you see the login screen? If so, then please enter your EMAIL ADDRESSS and password, then click the green “LOGIN” button.

      Does this log you in? Or do you get an error?

      Please report back here if that works, and if not, then please open a ticket at http://spokt.com/contact and we’ll make sure to get this figured out for you.

      Thanks John!

  12. carroll stevens says:

    The Misawa site administrator sent me my login and a temp password;
    everything worked beautifully, then I received my Hakata site login
    and password and it worked. When logging in to the ex-misawa site,
    it swithed my default hub to the hakata site and now that’s all I
    can get. What did I do?

    1. Dan says:

      Hi Carroll, contact support. They have a solution to this specific issue!

  13. Larry Rounsevell says:

    I have been unable to reach the spokt log in page for the past two weeks. No matter how I try to access spokt, it times out,
    I have deleted cookies, saved data, cached data, etc. on both my desktop and laptop computers then reboot, to no avail. At spokt official site I click on login. The tab above URL line shows spokt login, flashes and comes back waiting spokt login. Tries but nothing more happens.

    Is there something else that can be done?

    Thank You,

    1. Dan says:

      Hi Larry,

      Please contact support with this issue and they will be able to help you out!


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We read every comment. We will reply when appropriate. Some comments are not shown right away and need to be approved first. We may remove any comment that contains content that is not family-freindly or is off-topic. If your comment would be more appropriate as a support request we ask that you contact support here: http://spokt.com/contact.